Technology Analyst
Position Summary
Our Technology Analyst will work with the client’s global software engineering team to deliver solutions that meet the client’s business and technology requirements. Working within a SAFe Agile framework, the Technology Analyst will partner with the client’s product owner and architect to understand work to be done, work with the scrum master, software engineers, and QA engineers deliver the desired technical solutions, and assist technology leaders with developing and maintaining technology and strategic roadmaps. Responsibilities
1. Provide direct operational support, oversight of tickets and upgrades, and relationship management with business owners and the vendor for the subscription management application (Naviga/MSG) for the client. 2. Learn the applications that support the client’s business, Sales, Finance, Marketing, and Content Delivery operations, including customer relationship management and subscription fulfillment; provide application expertise when troubleshooting defects and understanding newly desired capabilities
3. Support the client’s Scrum Master and product owner with backlog grooming, sprint planning, sprint reviews, facilitating stand ups, and retrospectives; participate in or lead any of these Agile ceremonies
4. Collaborate with client’s technical architects and software engineers to ensure alignment on technical design and a detailed understanding of the technical requirements
5. Manage technical specifications, using Jira to capture requirements details, acceptance criteria, and all necessary information for technical requirements
6. Collaborate with client’s software and QA engineers to ensure unit tests are understood and thoroughly completed; collaborate with the Agile team and/or business users to support the creation of test plans and execution of UAT and regression testing; ensure test scripts and results are thoroughly captured and set up in Jira (using the Zephyr plug in)
7. Collaborate with client’s technology staff/vendors around the globe, including in India
8. Create/ensure appropriate documentation and knowledge capture for applications and technologies
9. Lead assessment and provisioning of technology solutions, services, and vendors. 10. Create/maintain technology roadmaps, partnering with product owners, technology leadership, and business leaders to capture and manage portfolio initiatives Required communication and collaboration skills
• Excellent oral and written communication skills, with the ability to convey complex technical issues in an easy-to-understand format
• Excellent collaboration and facilitation skills with software engineers, internal clients, users, and overseas colleagues
• Facilitate global teams meeting with collaboration tools such as Microsoft Teams
• Experience with desktop office and team productivity software is required (e.g., JIRA, Confluence, MS Project, Microsoft Word, Excel, Visio, PowerPoint)
Required organization skills
• Ability to complete multiple tasks within set deadlines
• Excellent organizational, work management and analytical skills
Qualifications
Required professional experience:
• Minimum of 10 years of experience with Naviga/MSG or an equivalent subscription management application.
• Minimum 5 years of experience as a Technology Analyst, Business Analyst, or similar role (such as a Project Manager, Business Analyst, or Portfolio Manager)
• Bachelor’s degree in computer/information science or equivalent education
Required software development experience
• Experience with the software development lifecycle
• Experience with Agile methodology, including sprints and Kanban
• Experience with software testing and quality assurance practices
• Experience with software development testing, QA, and regression testing; writing test cases; creating and staging test content; carrying out tests
Preferred experience:
• Certifications in business or technical analysis, project management, or equivalent.
• Knowledge and experience of scholarly journal and book publishing, especially with knowledge and experience with business/sales applications and technologies and peer review and editorial processes/technologies
• Experience with Scaled Agile Framework (SAFe)
• Experience with Linux/scripting, XML, and SQL
Location
• Typical work hours must be during normal business hours in the Eastern time zone, e.g., between 6am – 5pm
• Periodic travel expected, 5-15 days per year
